Support That Grows Your Business
Reliable IT support, made simple - for home offices, businesses, and organizations big or small.
What's Included
-
Priority tech support
-
Remote troubleshooting
-
Free diagnostics
-
on-site visite (based on plan)
-
Access to cloud-based backups
-
Preferred pricing on upgrades & repairs.
One less thing to worry about - we've got your tech covered.
Feature
Basic Business Support
$500/Month
Business Plus Support
$800/Month
Business Enterprise Support
$1500/Month
Remote Sessions
5 per month
10 per month
Unlimited
On- Site Visit
1 visit per quarter
1 visit per month
2 visit per month
Devices Included
Up to 5
Up to 10
Up to 20
(customizable)
System Health Checks
Quarterly
Quarterly
Quarterly
Basic Software Support
Office, antivirus, printing
Office, antivirus, printing
Office, antivirus, printing
User Account Management
Password resets, basic permissions
Password resets, basic permissions
Password resets, basic permissions
Response Time
4 Business hours (remote) / 24 business hours (on-site)
2 Business hours (remote) / 24 business hours (on-site)
1 Business hours (remote) / 24 business hours (on-site)
Travel Radius
15 km included
15 km included
15 km included
Basic Networking Support
Wi-Fi, Router setup/troubleshooting
Wi-Fi, Router setup/troubleshooting
Full Network Support
Servers, switches, routers
Dedicated Account Manager
Yes
Custom SLA & Monthly Reporting
Yes